MediaSFU Agents

Phone agents, campaigns, and multimodal AI playgrounds

Configure AI agents for inbound calls, outbound campaigns, web callers, and non-phone voice or multimodal experiences. Test live phone-agent demos, use the phone-agent studio for SIP/PSTN workflows, or open the agent playground for voice, vision, and multimodal prototypes.

Call Live Demos Open Phone-Agent Studio Open Agent Playground

Classic STT/LLM/TTS and realtime speech-to-speech runtime options

Custom LLM provider integration (OpenAI, Anthropic, and more)

Outbound campaigns with 4-step wizard

<300ms response latency

AI Call Context — purpose, script, urgency

Up to 100 targets per campaign batch

Human takeover with full context

Real-time per-target progress tracking

Contact picker with CRM sync

Choose the Agent Surface

Phone workflows, outbound campaigns, website agents, and multimodal experiments each have a direct starting point.

Live demo · Best place to start

Live Phone-Agent Demos

Call real demo numbers and hear AI voice agents in action.

Ready app

Phone-Agent Studio

Configure and test telephone agents with web caller controls.

Live workspace

Voice + Multimodal Playground

Prototype non-phone agents with voice, vision, and multimodal support.

Build guide

AI Agents Guide

Use this when you are building custom SDK-powered AI apps.

Perfect For

Call Centers

Automate tier-1 support and lead qualification. AI handles calls end-to-end, with one-click human takeover when callers request a person. Campaign batches let you call 10 numbers simultaneously.

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Healthcare

Appointment reminders, prescription refill confirmations, and follow-up calls — all automated with AI. Set call context per campaign so the bot knows each patient's details.

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E-Commerce

Order confirmation calls, delivery status updates, and customer satisfaction surveys. Run campaigns with urgency settings to prioritize time-sensitive outreach.

What You Can Do

Feature-rich tools designed for real-world workflows

4-Step Campaign Wizard

Create automated calling campaigns with a guided workflow that ensures every setting is right before you start.

Step 1: Select a bot-enabled SIP line (auto-filters for AI-capable numbers)
Step 2: Name your campaign with an optional description
Step 3: Add targets — paste numbers, upload CSV/TXT, or pick from contacts
Step 4: Configure call settings and optional AI Call Context
Up to 100 phone numbers per campaign batch

AI Call Context

Give the AI agent detailed context about why it's calling — purpose, objective, script, urgency, and per-target callee info.

Purpose — explain why calls are being made (e.g., "Follow up on quote request")
Objective — define the expected outcome (e.g., "Confirm appointment")
Script — talking points and conversation guidelines for the AI
Urgency level — low, normal, high, or urgent (visible on campaign cards)
Callee Info — per-target name, company, title, and notes for personalized calls
Custom Data — arbitrary key-value pairs for external system integration

Campaign Call Settings

Fine-tune how and when calls are placed for maximum efficiency.

Concurrent calls — 1, 2, 3, 5, or 10 simultaneous outbound lines
Ring timeout — 15, 30, 45, or 60 seconds before moving to next target
Retry failed calls — 0 to 3 automatic retries with configurable delay
Time between calls — 0, 5, 10, or 30 second gaps between batches
Auto-hangup on voicemail detection
Transfer-to-human support if SIP config allows

Real-Time Progress Tracking

Monitor campaign progress live with per-target status, completion percentage, and aggregate stats.

Live progress bar with percentage complete
Per-target status — pending, calling, completed, failed, no answer, busy, voicemail
Stats breakdown — total targets, completed, in progress, pending, failed
Dashboard stats — total campaigns, active, completed, drafts at a glance
Auto-refresh every 5 seconds while campaign is running

Contact Integration

Three ways to add campaign targets, with full contact enrichment.

Paste numbers — free-text with smart parsing (supports "Name: +1234567890" format)
Upload file — CSV or TXT with automatic phone number extraction
Pick from contacts — searchable, multi-select contact picker with up to 50 at a time
Automatic deduplication across all input methods
CRM reference ID field for linking campaigns to external records

Campaign Lifecycle Management

Full control over every campaign from draft to completion.

Start — launch calling immediately from draft state
Pause & Resume — suspend and continue without losing progress
Cancel — permanently stop all pending calls (with confirmation)
Edit — modify campaigns in draft or paused state
Duplicate — clone any campaign (including call context) with one click
Delete — remove completed or cancelled campaigns

Usage Scenarios

Real-world workflows, step by step

Running a Lead Follow-Up Campaign

You have 50 leads from a webinar who need a follow-up call. The AI bot will call each one, introduce your product, and log the outcome.

Create a new campaign — Click "Create Campaign" → select your bot-enabled SIP line

Name it "Webinar Lead Follow-Up" — Add a description for your team's reference

Upload your leads CSV — File with columns: name, phone — parsed automatically with deduplication

Set AI Call Context — Purpose: "Follow up on webinar attendance", Script: key talking points, Urgency: normal

Configure 5 concurrent calls — Set ring timeout to 30s and 1 retry for failed calls

Start the campaign — Watch the real-time progress bar — each target shows pending → calling → completed/failed

Appointment Reminder Campaign

Call 30 patients to remind them of upcoming appointments. Each call is personalized with the patient's name and appointment time.

Create campaign with Call Context — Purpose: "Appointment reminder", Objective: "Confirm or reschedule"

Add patients from contacts — Use the Contact Picker to select patients — search by name or phone

Fill in Callee Info — Per-patient details: name, notes (appointment date/time) for personalized AI conversation

Set urgency to "high" — Campaign card will show urgency tag — AI adjusts tone accordingly

Start and monitor — Dashboard shows who confirmed, who didn't answer, who went to voicemail

Pause, Edit, and Resume a Campaign

A running campaign needs adjustments — update the script or add more targets without starting over.

Pause the campaign — Click "Pause" — active calls finish, no new calls are placed

Edit the campaign — Open the wizard to update the AI script, add new targets, or change call settings

Add more contacts — Paste additional numbers or pick more from contacts (deduplication prevents double-calling)

Resume — Campaign continues from where it left off with the updated configuration

See the Agents Dashboard

Monitor live AI sessions, co-pilot with agents, take over conversations — all from one control panel.

Interface walkthrough · sample data

1 / 6 — Live Overview

Select a session to view details

Click any session from the sidebar

2 / 6 — AI Co-Pilot

Marcus Chen

EscalatedMultimodal• 8m 32s

Co-Pilot Switch to Takeover Return to AI

Messages

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Sentiment

I've been charged twice for the same subscription! This is ridiculous.